mailpitcher

Download or delete your data

Get one ZIP file with everything in your Mailpitcher account, or erase the account. What's included, what isn't, and how to change your mind.

Updated · 2 min read · 7 steps

Your data is yours. You can take a copy at any time, and you can erase your account yourself.

Download your data

Open Plan & account

Click your email address at the bottom left, then Settings, plan and usage, then Plan & account. Scroll to Download your data.

Click Download ZIP

With two-step sign-in on, Mailpitcher asks for a current code first. Type the code from your authenticator app (or a backup code) and click Confirm and download.

Settings, Plan & account, Download your data.
  1. Download ZIP
  2. With two-step sign-in on: a current code

Keep the file safe

You get one ZIP file, in JSON and CSV. It has your account, mailbox settings, contacts, lists, do-not-contact list, templates, campaigns with every send, projects and prospects, files and images, and your security log.

Two things are not in it:

  • Your mail. It stays at your email provider (Gmail, Outlook and so on).
  • Passwords. Mailbox passwords are never exported.

The file holds your contacts and campaign history, so keep it somewhere private.

Delete your account

Download a copy first

Erasing can’t be undone after the waiting time. Do steps 1 to 3 first if you want to keep anything.

Open Delete account

On Plan & account, under Delete account, click Delete account…. Read what happens:

  • The account switches off now. You’re signed out everywhere and nothing sends from it.
  • 24 hours later, we delete your mailbox connections, synced mail, contacts, campaigns, templates and projects.
  • Your mail stays in your mailboxes at your provider.

Confirm

Type your account’s email address in the box, then click Erase my account. With two-step sign-in on, enter a code too.

Delete account. The account switches off at once and is erased 24 hours later.
  1. Type your email address
  2. Erase my account

Changed your mind?

We email you straight away. The link in that email keeps your account, if you use it within the 24 hours.

Good to know

  • To stop paying without deleting anything, cancel instead. See Your plan, invoices, cancelling.
  • To remove one mailbox only, open its settings (the cog in the sidebar) and click Disconnect mailbox…. Its saved password and synced copies are deleted; your mail stays at your provider.